Privacy Policy

Opaa Homes (“we”, “us”, “Opaa”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit opaahomes.in or make a purchase.


1. Information We Collect


We may collect the following information from you:

  • Personal information you provide: name, phone number, email address, mailing/shipping address, billing address, payment-instrument details (as required via our payment partner), account login credentials (if you create an account)
  • Transactional information: order history, returns/exchanges, service requests, warranty registrations.
  • Automatically collected information: IP address, browser type, device identifiers, operating system, referring URLs, pages visited, time stamps, usage patterns, cookies and similar technologies.
  • Other information: If you choose to provide additional information (e.g., via surveys, reviews, wishlists, marketing opt-ins) we may collect it.


2. How We Use Your Information


We will use your information for purposes including:

  • To process and fulfil your orders (including shipping, delivery, returns/exchanges, warranty servicing)
  • To communicate with you: order confirmations, shipping updates, customer service, enquiries
  • To personalise and improve your shopping experience: website functionality, product recommendations, content
  • For marketing and promotional activities (if you have opted in) such as email newsletters, SMS offers, event/in-store invites
  • To detect and prevent fraud, abuse or unauthorized access
  • To comply with our legal obligations (tax, accounting, regulatory)
  • For analytics and business-intelligence purposes (to improve our Products, Services, operations)


3. Sharing Your Information


We do not sell your personal data to third parties. However, we may share your information:
With service providers and vendors: payment gateway providers, delivery/logistics partners, warranty or after-sales service providers, marketing agencies, analytics platforms — solely to the extent required for them to provide services to us under agreements that include confidentiality and data-protection obligations.


With business transfers: if we merge with or sell the company (or parts thereof), your information may be transferred as an asset as part of such transaction.


When required by law or to protect our rights: for example, to respond to lawful requests by public authorities, to defend against legal claims, or investigate fraud.
With your consent, if given for a specific purpose.


4. Cookies and Tracking Technologies


We use cookies, web beacons, scripts, pixels and similar tracking technologies to:

  • Enable core website functionality (session management, shopping cart, login)
  • Collect analytics data about how you use our website (pages visited, links clicked, time spent)
  • Deliver personalised content and advertising (on our site or via third-party partners)
    You can disable or block cookies via your browser settings, but note that doing so may affect your ability to use certain features of the Website.


5. Data Retention


We will retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (for example for tax, statutory or regulatory compliance). Once the retention period no longer applies, we will anonymise or securely delete your personal information.


6. Security


We implement reasonable technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no system is completely secure and we cannot guarantee absolute security of your information transmitted via the internet or stored electronically.


7. Your Rights


Depending on applicable laws, you may have certain rights with respect to your personal data, such as:

  • The right to access or receive a copy of your personal information
  • The right to correct or update your personal information
  • The right to request deletion of your personal information (subject to legal/regulatory retention obligations)
  • The right to unsubscribe from marketing communications
  • If you wish to exercise these rights, please contact us at info@opaahomes.in. We may ask you to verify your identity before responding to such requests.


8. Children’s Privacy


Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us information without your consent, please contact us and we will delete such information.


9. International Data Transfers


If you are located outside India and provide us information, please note that we may transfer, store and process your information in India or other locations where our service providers operate. By submitting your data, you agree to such transfer.


10. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. If changes are material, we may notify you (for example, via email). Your continued use of the website after changes constitutes acceptance of the revised policy.


11. Contact Us


If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:
Opaa Homes
Email: info@opaahomes.in